Order processing times are separate from the shipping times you see at checkout.
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Potential delays may occur due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
|Economy||$200.00 and up||5 to 8 business days||Free||
|Economy||0lb–5lb||5 to 8 business days||$7.90||
|Economy||5lb–70lb||5 to 8 business days||$21.90||
|Standard||0lb–1lb||3 to 4 business days||$8.90||
|Standard||1lb–5lb||3 to 4 business days||$11.90|
We currently do not offer in-store pickup, but we may offer it soon. We are negotiating with our Cincinnati supplier to offer in-store pickup. Stay tuned for updates.
We offer international shipping worldwide.
Calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. New Stripe City is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2-3 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Review our full return policy here.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.